|
|
Image Agency Projects Kali 2014 Img Internet srl, via Moretto da Brescia 22 - 20133 Milan tel +39 02 700251 - fax +39 02 7002540 Privacy and CFacebook Messenger, the decalogue for customer service January 24, 2018 Your customers expect 24/7 support on social networks. Making the most of Messenger will allow you to reduce customer service costs and energy and strengthen your brand. Messenger , the instant messaging software developed by Facebook , has evolved in such a way as to offer numerous business services and can prove to be a high-performance communication channel to shine in customer service .
Source: Ninja Marketing Index It combines technology and the human touch Reply to all Reply quickly Always be courteous Use customers' first names Sign and have it signed Distinguish public and private Avoid wild copy-pasting Is the customer always right Get to know Mobile Phone Number your customers with Messenger In summary We have created a decalogue that will allow you to use it to offer correct customer service, creating engagement and loyalty to your customers. If you're wondering why you should care, the latest data on Facebook Messenger will convince you : every month two billion messages are exchanged between customers and brands and 53% of users say they prefer a chat interaction with a company.
It combines technology and the human touch As helpful as it may be, technology cannot be enough to empathize with a customer : the people who turn to your business to solve a problem will quickly get fed up if they realize they are talking to a program that sends them pre-set messages. To work around this problem, use both. You can use Messenger bots for the first step, indicating to the customer the different ways in which they can interact with your business, including direct contact with an operator who will take care of him/her. Reply to all messenger2 Although the human touch should never be missing, of your customers, so as not to ignore anyone.
|
|
發表於 13:11:05